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Product guidance, privacy information and direct support from Ubayra Labs.
Product support
Nova Switch
Tell us which phones you are using, the connection method, and what happened.
Email Nova Switch supportHelpful details to include
- Both phone models and Android versions
- Whether you used nearby discovery, QR or private Wi-Fi
- The type and approximate size of data selected
- The exact message shown when the issue occurred
Please never email passwords, pairing codes, private files or other sensitive content.
Common questions
Does Nova Switch upload my transferred files?
No. Transfer content moves directly between your devices over the local connection and is not relayed through a Nova Switch cloud server.
Why do both phones need Wi-Fi?
Wi-Fi provides the local connection used to discover, pair and transfer data between nearby devices. An internet connection is not required for the transfer itself.
Can Nova Switch copy everything on my phone?
No. Android does not allow ordinary third-party apps to copy saved Wi-Fi passwords, protected app data, logged-in accounts, DRM-protected content or private system settings.
Where are received photos and videos saved?
Nova Switch retains supported media folders and dates where Android permits. Device gallery apps may organize or label folders differently.